Privacy Policy

Satnaam Herbals (“we”, “us”) operates satnaamherbals.co.in — the clinic website of Dr. Nimarjeet Rajpal, Pune. This policy explains what information we collect and how we use it.

What we collect

• Appointment details: name, phone number, optional email, chosen consultation type, slot, and any health concern you choose to share in the booking form.
• Order details: name, phone, optional email, delivery address and the products you purchase.
• Messages: anything you send through the contact form, email or WhatsApp.
• Technical basics: standard server logs (IP, browser, pages visited) used for security and performance.

How we use it

• To schedule and conduct your consultation, and to contact you about it (including on WhatsApp).
• To process, ship and support your product orders.
• To maintain clinical records of your treatment, as required for continuity of care.
• To improve the website. If analytics are enabled, they are aggregate and do not identify you.

Payments

Online payments are processed by Razorpay. Your card/UPI details are entered on Razorpay's secure systems and never reach our servers. We store only the payment reference needed to reconcile your booking or order. See Razorpay's privacy policy for their handling of payment data.

Health information

Anything you share about your health is treated as confidential clinical information, used only for your diagnosis and treatment, and never sold or shared for marketing.

Sharing

We do not sell your data. We share it only with: the payment gateway (to process payments), courier partners (name, phone, address — to deliver orders), and authorities when legally required.

Retention & your rights

Clinical and order records are retained as required for care and by law. You may ask us to correct or delete your non-clinical information by writing to inquiry@satnaamherbals.co.in.

Cookies

The site uses a session cookie (to keep your cart and booking session working) and, if enabled, analytics cookies. No advertising cookies.

Contact

Privacy questions: inquiry@satnaamherbals.co.in · +91 98906 18399 · Shop 9, Jedhe Park Co-operative Society, Rasta Peth, Pune 411011.